Q. How does it work?
A. It's very simple. Pick out the items you want to rent from the 'RENTAL ITEMS' pages and make note of the codes for each item you want to rent. Go to our 'RENT IT NOW' page and complete the short form and submit it to us. That's it. We'll then send you a payment request via PAYPAL detailing the items on your rental and rental price. Within 24 hours of us receiving your payment we'll reserve your items and send you an order confirmation e-mail. If you do not receive an order confirmation after 24 hours of payment please contact us.
Q. How much is delivery and pick up?
A. Delivery and pick up to all the resort area hotels and private villas (within 15miles of Disney) is free on all rentals over $50. The delivery cost is $20 for rentals less than that (includes pick up) or if they fall outside of the geographical area.
Q. Do I need to be present for delivery and pick up?
A. It depends on the items you have rented and the place you are staying. In many cases we have the items already delivered for you on your arrival. We will confirm this on your confirmation e-mail.
Q. Should I book in advance or can I book once on vacation.
A. We always suggest booking items as soon as you have your vacation dates to ensure you reserve the exact product you want. A small number of our items are on limited stock and its first come first served.
Q. Can we order and receive rental items the same day?
A. We make every attempt to fulfill same day orders dependent on stock levels and delivery schedules. We suggest contacting us by phone if it is a same day or urgent request. If we can, we will.
Q. How is payment taken and will there be any surprise costs?
A. We take all our payments through PAYPAL so there is no risk to you. The full value of the rental cost is taken at booking. We offer a clear and honest pricing policy. Other than optional rental insurance and taxes (7%) the price you see is what you pay.
Q. Do you offer damage waiver cover?
A. Yes we do. For rentals up to $150 it's $15. For rentals over $150 it's $25. This covers theft and accidental damage to the rental items only.
The Rental Agreement Contract is attached to the FAQ's tab for your information.
Q. What if I don't know my US address as I am on allocation on arrival?
A. No problem. As soon as you know the address either e-mail or call and we will add the address to our route to meet your preferred delivery slot.
Q. When should I have items delivered and picked up?
A. We always suggest having your rental items delivered on the first full day after you arrive. That way you don't miss our delivery if there have been delays during travel and gives you time to settle in.
For pick up we suggest anytime during the last full day of your vacation. Most hotels and private villas ask for 10am check out and it can get hectic if you are running late.
Q. Will I have to ask the hotel or villa owner if we can use rental items?
A. All of our rental items are domestic type goods that you could normally find in any home. If in any doubt please check with your accommodation provider. We are happy to answer any questions you or they may have.
Q. What are your office hours for delivery and pick up?
A. We offer delivery and pick up between the hours of 8am - 8pm. Deliveries are made in all weathers unless deemed too dangerous due to weather extremes i.e. hurricane, tornado, high winds, etc. Should re-delivery be required for any reason pertaining to the clients responsibilities i.e. wrong address given, client unavailable etc. we reserve the right to charge a missed delivery charge of $20.
Q. Is there a maximum limit on the value of the rentals we allow?
A. No, but with rentals over $350 we ask for a security deposit to be made.
Q. Are the rental items exactly as shown in each photo?
A. We are always renewing our inventory with new products so you may not receive the exact item you see in the photo. The item will however match the description and in cases where a specific type of item is mentioned e.g. Keurig coffee pod machine it will be a Keurig machine.
Q. What happens at delivery?
A. We arrive and unload your items. If there is assembly or they need setting up we will do that and give any instructions you may need. If for any reason it looks like we may miss your preferred delivery slot we will always attempt to contact you. This is very rare.
Q. What happens at pick up?
A. We arrive and load the items. If there is dis-assembly we will do that quickly and be on our way. If for any reason it looks like we may miss your preferred pick up slot we will always attempt to contact you. This is very rare.
Q. What happens if there is a fault with an item?
A. Call us as soon as you find the problem and we will exchange it at the earliest convenience.
Q. Can I extend a rental?
A. Of course you can. Just let us know at least 24 hours prior to pick up otherwise fees may be incurred. The daily rate will be charged immediately for the extended timescale
Q. Can I cancel a rental?
A. You can cancel up to 48 hours prior to the rental commencement day for a full refund. Within 48 hours no refund will be given.
Q. Are items cleaned after rentals?
A. All items are full cleaned and sanitized after each and every rental. Particular care and attention is paid to baby items where we undertake thorough procedures to ensure ultimate hygiene. We only rent items that we would be happy to rent to our own friends and family.
Q. What if I have a specific item in mind and it's not in your rental list?
A. Contact us with details of exactly what you are looking for and we will try and help. Chances are if you like it other people will and it can join our rental inventory.
Q. How can I contact you?
A. You can e-mail us at firstname.lastname@example.org or call on (352) 242 8948.